Support Center
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Account
- How to create an accountClick Get Started, enter your email and password, verify via the confirmation email, and you're ready to journal your first trade.
- Resetting your passwordFrom the sign-in page click 'Forgot password?' and follow the emailed reset link. Links expire after 1 hour.
- Deleting your accountGo to Settings β Account β Delete account. All personal data is removed within 30 days.
- Changing your emailSettings β Account β update email. A confirmation link is sent to the new address.
Trading Journal
- Logging your first tradeOpen Trade Journal β Add Trade. Enter entry, stop-loss, take-profit, size and market. Screenshot and notes are optional but recommended.
- Uploading screenshotsPNG, JPG, JPEG or WEBP up to 10 MB. Drag-and-drop or click the upload area. Use the annotator to draw shapes, arrows and layers directly on your chart.
- Editing or duplicating tradesClick any trade in the list to open the case study workspace. Every field is editable, and the duplicate button copies all data except the P&L.
- Supported marketsForex, Crypto, Stocks, Indices, Metals and Commodities. Add any custom symbol you trade.
AI Coach
- How the AI Coach analyses tradesIt reviews the trade metrics, your pre-trade checklist, execution notes and post-trade review to grade your setup and execution, and flag any repeat mistakes.
- Getting the most from AI feedbackFill out the checklist and post-trade review honestly. The more context you give, the sharper the coaching becomes.
- AI is not financial adviceAI-generated feedback is for informational purposes only. All trading decisions remain yours.
Billing
- Upgrading or downgradingSettings β Billing β change plan. Prorated billing applies immediately.
- Requesting a refundContact support within 14 days of purchase for a full refund, no questions asked.
- Updating your payment methodSettings β Billing β payment method. Cards are stored securely with our PCI-compliant processor.
Prop Firms
- Adding a prop firm accountProp Firms β Add account. Choose your provider (FTMO, Funding Pips, TopTier, etc.), account size and rules β we handle the rest.
- Understanding daily-loss guardsWhen you approach a daily-loss limit, we warn you in real-time so you can pause trading before a breach.
- Tracking multiple challengesAdd as many accounts as you like on the Pro plan. Each has its own dashboard and rule compliance view.
Troubleshooting
- Screenshots not uploadingEnsure the file is under 10 MB and in PNG, JPG, JPEG or WEBP format. Clear your browser cache or try an incognito window.
- Data not syncing across devicesSign out and back in on both devices. If it persists, contact support with the timestamps of the affected trades.
- AI analysis is slow or emptyDuring peak times AI responses may take up to 30 seconds. If empty, retry β Gemini occasionally rate-limits during heavy load.