Support Center

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Account

  • How to create an account
    Click Get Started, enter your email and password, verify via the confirmation email, and you're ready to journal your first trade.
  • Resetting your password
    From the sign-in page click 'Forgot password?' and follow the emailed reset link. Links expire after 1 hour.
  • Deleting your account
    Go to Settings β†’ Account β†’ Delete account. All personal data is removed within 30 days.
  • Changing your email
    Settings β†’ Account β†’ update email. A confirmation link is sent to the new address.

Trading Journal

  • Logging your first trade
    Open Trade Journal β†’ Add Trade. Enter entry, stop-loss, take-profit, size and market. Screenshot and notes are optional but recommended.
  • Uploading screenshots
    PNG, JPG, JPEG or WEBP up to 10 MB. Drag-and-drop or click the upload area. Use the annotator to draw shapes, arrows and layers directly on your chart.
  • Editing or duplicating trades
    Click any trade in the list to open the case study workspace. Every field is editable, and the duplicate button copies all data except the P&L.
  • Supported markets
    Forex, Crypto, Stocks, Indices, Metals and Commodities. Add any custom symbol you trade.

AI Coach

  • How the AI Coach analyses trades
    It reviews the trade metrics, your pre-trade checklist, execution notes and post-trade review to grade your setup and execution, and flag any repeat mistakes.
  • Getting the most from AI feedback
    Fill out the checklist and post-trade review honestly. The more context you give, the sharper the coaching becomes.
  • AI is not financial advice
    AI-generated feedback is for informational purposes only. All trading decisions remain yours.

Billing

  • Upgrading or downgrading
    Settings β†’ Billing β†’ change plan. Prorated billing applies immediately.
  • Requesting a refund
    Contact support within 14 days of purchase for a full refund, no questions asked.
  • Updating your payment method
    Settings β†’ Billing β†’ payment method. Cards are stored securely with our PCI-compliant processor.

Prop Firms

  • Adding a prop firm account
    Prop Firms β†’ Add account. Choose your provider (FTMO, Funding Pips, TopTier, etc.), account size and rules β€” we handle the rest.
  • Understanding daily-loss guards
    When you approach a daily-loss limit, we warn you in real-time so you can pause trading before a breach.
  • Tracking multiple challenges
    Add as many accounts as you like on the Pro plan. Each has its own dashboard and rule compliance view.

Troubleshooting

  • Screenshots not uploading
    Ensure the file is under 10 MB and in PNG, JPG, JPEG or WEBP format. Clear your browser cache or try an incognito window.
  • Data not syncing across devices
    Sign out and back in on both devices. If it persists, contact support with the timestamps of the affected trades.
  • AI analysis is slow or empty
    During peak times AI responses may take up to 30 seconds. If empty, retry β€” Gemini occasionally rate-limits during heavy load.

Still need help?

Our team responds within 1 business day.

Contact Support