Question 1

Is my trading data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS 1.3) and at rest. Every user's trades are isolated with database-level row security — no other user, not even our staff, can read your journal without your consent.

Question 2

Where is my data stored?

Accepted Answer

In encrypted managed databases hosted on tier-1 cloud infrastructure. Daily backups are retained for 30 days.

Question 3

Can I export my data?

Accepted Answer

Yes, anytime. Full CSV and PDF exports are available on paid plans.

Question 4

Do you offer a free plan?

Accepted Answer

Yes. Free forever with up to 200 trades, basic statistics and screenshot upload. No credit card required.

Question 5

Do you offer refunds?

Accepted Answer

Yes — 14-day money-back guarantee on all paid plans. Cancel anytime from account settings.

Question 6

Can I change plans later?

Accepted Answer

Absolutely. Upgrade or downgrade instantly. Prorated billing applies.

Question 7

Which markets can I journal?

Accepted Answer

Forex (all majors, minors and exotics), Crypto, Stocks, Indices, Metals and Commodities. Add any custom symbol you trade.

Question 8

Do you support prop firms?

Accepted Answer

Yes — FTMO, Funding Pips, TopTier, MyForexFunds, The5%ers and more, with real-time rule tracking on the Pro plan.

Question 9

Which languages are available?

Accepted Answer

English, French, Spanish and Brazilian Portuguese. Switch instantly from the language menu — no reload needed.

Question 10

Do you sell my data?

Accepted Answer

Never. Your trades are yours. We do not sell, share or use your journaling data for anything other than delivering the service.

Question 11

Are you GDPR compliant?

Accepted Answer

Yes. See our Privacy Policy for full details on data rights, retention and how to request deletion.

Question 12

How does the AI Coach work?

Accepted Answer

Our Gemini-powered coach reviews your trades and post-trade reviews, spots repeated mistakes (revenge trading, oversizing, poor sessions) and gives concrete drills to fix them.

Question 13

Does the AI ever place trades for me?

Accepted Answer

No. TraderMind is purely a journal and analytics tool. All trading decisions and executions are yours.

Question 14

How do I request a refund?

Accepted Answer

Email support within 14 days of purchase. We refund the full amount, no questions asked.

Frequently asked questions.

Security

Pricing & Billing

Supported Markets

Languages

Data Privacy

AI Coach

Refund Policy